TERMS AND CONDITIONS
1. General Information
1.1. This website, Sculpting Magic, is operated by Ricardo Díaz Marrero, registered as a freelance professional with NIF 44306097R.
1.2. By making a purchase in our store, the customer agrees to the terms and conditions outlined below.
2. Product Description
2.1. At Sculpting Magic, we offer exclusive Art Toys made to order using 3D printing and hand-painted by specialized artists.
2.2. Each Art Toy is a unique piece of art, crafted in limited series or as a one-of-a-kind item, designed for collectors.
2.3. Due to their personalized and artisanal nature, delivery times are approximately 15 business days, unless otherwise indicated during the purchase process.
3. Purchase Process
3.1. By placing an order, the customer confirms that they have reviewed and accepted the product description, including its artisanal, exclusive, and personalized nature.
3.2. Prices listed on the website include applicable taxes but do not include shipping costs, which are calculated during the purchase process.
3.3. Once the order is confirmed and payment is made, no modifications to the design or product features can be made.
4. Shipping
4.1. Shipments are made through reliable courier services. Delivery times vary depending on the customer's location.
4.2. The customer is responsible for providing a valid and updated shipping address.
4.3. Sculpting Magic is not responsible for delays or delivery issues caused by incorrect information provided by the customer.
5. Intellectual Property
5.1. All designs, images, and works related to our Art Toys are protected by copyright and intellectual property rights.
5.2. Reproduction, distribution, or unauthorized use of our works is strictly prohibited.
RETURNS AND CANCELLATIONS POLICY
1. General Conditions
1.1. Due to the exclusive and personalized nature of our Art Toys, returns and exchanges are not accepted, except in the cases detailed below.
1.2. It is the customer's responsibility to carefully review the product description before making a purchase.
2. Accepted Return Cases
2.1. Returns will only be accepted in the following cases:
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The product received is damaged due to transportation.
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The product has a clear manufacturing defect that does not correspond to the original artistic design.
2.2. In case of transportation damage, the customer must notify Sculpting Magic within the first 48 hours after receiving the product, attaching photos of the package and the product.
3. Claim and Refund Process
3.1. To initiate a claim, the customer must contact ricardodiaz@sculptingmagic.com and provide:
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Order number.
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Photos of the received product and a description of the issue.
3.2. Once the claim is accepted, a solution will be agreed upon, which may include: -
Repairing the product, if possible.
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Partial or full refund, depending on the case.
4. Cancellations
4.1. Since Art Toys are made to order, cancellations are not accepted once the production process has begun.
4.2. If a cancellation is requested before production starts, the amount paid will be refunded, minus administrative costs (a 10% of the total order).
5. Disclaimer of Liability
5.1. Minor variations in color, texture, or finish are inherent to the artisanal process and are not considered defects.
5.2. Sculpting Magic is not responsible for damage caused by improper use or inadequate exposure of the Art Toy.
If you need to add more details, such as customer service hours or a physical address, let me know! 😊